Client Trust Services Advisor
1 week ago
At First American Trust, we prioritize our people. As a federal savings bank, we have been delivering banking, wealth management, and trust solutions nationwide for over fifty years. Our commitment to our employees has been unwavering since 1889, and we take pride in fostering an environment where everyone feels valued, supported, and encouraged to innovate and reach their fullest potential. Our inclusive culture has earned us numerous accolades, including recognition on the Fortune 100 Best Companies to Work For list for nine consecutive years, and we are proud to be recognized as a top workplace for women, diversity, and LGBTQ+ employees.
Role Overview
The Trust Client Services Specialist plays a crucial role in the administration of trust accounts and provides essential sales support within the Wealth Management division. This position involves maintaining strong relationships with sales teams, portfolio management divisions, industry partners, and private wealth clients.
Key Responsibilities
- Support Trust Officers in managing client assets and accounts.
- Act as the primary liaison for clients with complex and substantial accounts.
- Prepare for and participate in court proceedings and audits.
- Facilitate asset collection and account setup.
- Monitor investment activities and performance.
- Assist management with escalated client issues from sales and relationship managers.
- Handle inquiries from the general Wealth Management line and follow up on incoming sales opportunities.
- Maintain an accurate customer database by updating profiles in Salesforce.
- Contribute to company projects related to Salesforce and Docusign management.
- Perform additional tasks to ensure the efficient administration of trust accounts.
- Bachelor's degree or equivalent combination of education and experience.
- 4-7 years of relevant experience.
- Excellent written and verbal communication skills.
- Strong interpersonal abilities.
- Self-motivated and proactive.
- Ability to manage multiple priorities and respond effectively to urgent issues.
- Proficient in Microsoft Word, Excel, and PowerPoint.
Pay Range: $23.82-$41.35 per hour. This range reflects a reasonable estimate of the base pay for this position at the time of posting, influenced by factors such as job-related knowledge, skills, experience, business needs, and geographic location.
Our Commitment
At First American, we celebrate individuality and embrace diversity, equity, and inclusion as key components of our success. We strive to create an authentic and inclusive workplace where all employees can bring their unique selves to work. First American is an equal opportunity employer, committed to providing a comprehensive benefits package that includes medical, dental, vision, 401k, PTO/paid sick leave, and other valuable benefits.
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