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Technical Support Specialist
2 months ago
Technical Support Specialist
**Job Summary**
We are seeking a skilled Technical Support Specialist to join our team at Worldwide TechServices. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.
**Key Responsibilities**
* Provide technical support for designated equipment and software
* Answer client questions in a professional and timely manner
* Meet established customer service satisfaction criteria
* Complete administrative tasks associated with each call
* Report all activity in an accurate and timely manner
**Requirements**
* Strong technical skills and knowledge of desktop and laptop systems
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Familiarity with customer service software and systems
**What We Offer**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
**Additional Requirements**
* May be required to work varying shifts, including evenings and weekends
* Must be able to pass a background check and obtain any necessary certifications
**About Us**
Worldwide TechServices is a leading provider of technical support services to clients around the world. We are committed to delivering exceptional service and support to our clients, and we are seeking a skilled Technical Support Specialist to join our team.