Technical Support Specialist

4 weeks ago


Kansas City, Missouri, United States UltraSource LLC Full time
Job Summary

UltraSource LLC is seeking a skilled Technical Support Specialist to provide technical support for equipment in-house and at customer locations. The ideal candidate will have a strong background in electrical and mechanical skills, industrial control systems, and PLC relay logic.

Key Responsibilities:

  • Install and repair equipment at customer facilities to ensure full functionality.
  • Investigate and resolve customer reports of technical issues with equipment.
  • Coordinate problem resolution with engineering, manufacturing, and other personnel.
  • Maintain accurate records of performance reports, expenses, and trip reports.
  • Provide communication link between customer and company to ensure effective service.

Requirements:

  • Certification from college or technical school, or equivalent combination of education and experience.
  • Vocational training or apprenticeships in electrical and mechanical skills, industrial control systems, and PLC relay logic.
  • HVAC certification or experience preferred.
  • CRM software and MS Office skills.
  • Bi-lingual/Spanish capabilities a plus.

Work Environment:

The Technical Support Specialist will work in a fast-paced environment with occasional exposure to moving mechanical parts and risk of electrical shock. Travel is required up to 70% of the time, often for multiple consecutive weeks at the customer's site.



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