Technical Support Specialist

1 week ago

Kansas City, United States AppleOne Full time
Job DescriptionJob DescriptionWe’re excited to announce an opportunity with a large, fast-growing company for a Technical Support Specialist position. This role will start November 22, lasting approximately four months as a temporary contract, with a pay rate of $18/hour. Please note that candidates must reside within the Kansas City Metro Area.

Self-Qualifying Questions:
To ensure this role aligns with your skills and experience, please review the following questions:

Technical Proficiency:
- Are you comfortable performing troubleshooting tasks such as clearing cache, resetting passwords, managing software installations, and configuring basic network settings?
- Have you handled technical support for common applications, including resolving issues with Microsoft Office (Word, Excel, Teams) and system navigation across different operating systems (e.g., Windows, Mac)?
- Do you have experience identifying and resolving common connectivity issues, such as Wi-Fi troubleshooting, VPN support, and router resets?
- Are you familiar with tools and techniques for diagnosing hardware issues, software updates, and user account management (e.g., permissions, multi-factor authentication)?

Customer Service Experience:
- Do you have experience in a high-volume, fast-paced customer service environment, such as a call center?
- Are you comfortable handling a variety of customer inquiries via phone, email, and chat?
- Do you have strong communication skills for inbound and outbound phone interactions?

Key Responsibilities:
- Respond promptly to all incoming phone calls, emails, and live chats.
- Handle and resolve customer issues and technical concerns with care and efficiency.
- Maintain knowledge of the company’s evolving products and services.
- Provide support to internal teams as needed.

Preferred Skills and Experience:
- Excellent phone communication skills for both inbound and outbound calls.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Office, including Teams.

Basic Qualifications:
- High School Diploma or GED.
- Minimum of one year of customer service experience in a fast-paced, high-volume call center environment.

If you meet these qualifications and are excited about joining a dynamic and supportive team, we’d love to hear from you

Thank you for considering this opportunity, and we look forward to connecting with you

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

#1116

Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
\r
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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