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Technical Support Specialist

1 month ago

Kansas City, Missouri, United States Multivac Full time
Job Summary

This role is responsible for providing technical support to internal and external customers regarding the fundamental mechanical, electronic, and operational aspects of Multivac products.

Key Responsibilities
  • Provide technical assistance to customers by diagnosing and resolving complex mechanical, electronic, and application issues.
  • Collaborate with technical teams to develop product knowledge and troubleshooting techniques.
  • Assist with developing and maintaining technical documentation and a product knowledge base.
  • Identify and assist with the resolution of quality-related issues.
  • Travel to participate in training, machine acceptance testing, and complex field service matters.
Requirements
  • Associate's degree in a technical discipline and two years of related experience in field service or manufacturing.
  • Working knowledge of mechanical, electronic, and operational aspects of machines.
  • Solid understanding of induction and servo motors, drives, and controllers.
  • Basic knowledge of low-voltage switches, sensors, and transducers.
Work Environment

The work environment is moderate, with frequent exposure to work near moving mechanical parts and risk of electrical shock.

The associate must regularly lift and/or move up to 15 pounds, occasionally lift and/or move up to 25 pounds.