Technical Support Specialist

4 weeks ago


Kansas City, Missouri, United States Creative Emajinations Full time

We are seeking a dedicated and tech-savvy volunteer to join our team as a Technical Support Specialist. This role is crucial in helping us manage the technical aspects of our fundraising efforts, ensuring that our online donation platforms and website are functioning optimally.

Responsibilities:

Online Donation Platforms:

Manage and optimize our online donation platforms to ensure a seamless donor experience.

Troubleshoot any technical issues that may arise and provide timely solutions.

Website Management:

Maintain and update the organization's website to reflect current projects, events, and fundraising campaigns.

Ensure the website is user-friendly, visually appealing, and accessible to all visitors.

Data Management:

  • Assist in managing donor databases and ensure data integrity.
  • Generate reports on fundraising metrics and website traffic as needed.
  • Technical Support:
  • Provide support for any technical inquiries from team members and volunteers.
  • Stay updated on the latest tools and technologies that could enhance our fundraising efforts.

Qualifications:

  • Basic knowledge of web design and development (HTML, CSS, or similar languages is a plus).
  • Experience with online donation platforms (e.g., GoFundMe, PayPal, or others).
  • Familiarity with website content management systems (e.g., WordPress, Wix, etc.).
  • Strong problem-solving skills and attention to detail.
  • Ability to communicate technical information effectively to non-technical team members.

Time Commitment:

  • Flexible hours, with an estimated commitment of [insert hours/week or month] based on project needs.

Benefits:

  • Gain valuable experience in technical support and website management.
  • Contribute to meaningful fundraising efforts that support our community.
  • Work with a dedicated team and develop new skills in the nonprofit sector.

Interested candidates should contact us with a brief statement about their interest in the position.



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