Technical Support Specialist

3 days ago


Kansas City, Missouri, United States Multivac Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Multivac. As a key member of our support team, you will be responsible for providing remote technical support to internal and external customers, resolving complex mechanical, electronic, and application issues related to our products.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, or remote desktop sessions
  • Diagnose and resolve complex technical issues related to Multivac products
  • Collaborate with Technical Lead and other colleagues to develop product knowledge base and troubleshooting techniques
  • Assist with developing and maintaining technical documentation and reference materials
  • Travel up to 20% of the time to participate in training, machine acceptance testing, and complex Field Service matters at customer sites
Requirements
  • Associate's degree in technical discipline and two years related experience in field service or manufacturing
  • Working knowledge of mechanical, electronic, and operational aspects of machines
  • Solid understanding of induction and servo motors, drives, and controllers
  • Basic knowledge of various low-voltage switches, sensors, and transducers as well as electro-pneumatics and vacuum principles
  • Modular PLC experience preferred
Working Conditions

The work environment is moderate with frequent exposure to work near moving mechanical parts and risk of electrical shock. The noise level is moderate.

Physical Demands

The associate must regularly lift and/or move up to 15 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.



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