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Technical Support Specialist
1 month ago
We are seeking a skilled Technical Support Specialist to join our team at AutoAlert. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers through various communication channels.
Key Responsibilities- Handle inbound customer inquiries from phone, email, and chat
- Diagnose and resolve technical issues within two hours of submission
- Create comprehensive Salesforce tickets detailing customer communication
- Closely collaborate with internal teams to resolve complex issues
- Provide clear and consistent communication with customers throughout the issue resolution process
- Previous experience in a service-oriented industry
- Automotive experience preferred
- Strong problem-solving and troubleshooting skills
- Proficiency in Salesforce and computer applications
At AutoAlert, we offer a dynamic and collaborative work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and customer-focused individual with a passion for delivering exceptional technical support, we encourage you to apply for this exciting opportunity.