Technical Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated L1 Tech Support Specialist to join our team at NAV Technology, LLC.
The successful candidate will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and escalating complex problems to senior technical staff.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Escalate complex problems to senior technical staff as needed
- Document and track technical issues and resolutions
- Collaborate with cross-functional teams to resolve technical issues
Requirements:
- 2+ years of experience in a technical support role
- Strong technical skills and knowledge of IT systems and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary of $25/hour
- A dynamic and supportive work environment
- Opportunities for professional growth and development
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