Senior Client Success Strategist

2 weeks ago

Plano, Texas, United States OpenGov Full time
About OpenGov:

OpenGov is dedicated to an outstanding mission - enhancing the effectiveness and accountability of government operations. By leveraging the OpenGov Cloud, we are transforming local and state governments across the nation, fostering thriving communities.

Imagine the opportunity to assist small business owners in launching their ventures more swiftly, ensuring the responsible use of tax funds, improving infrastructure safety, streamlining the permitting process, and supporting disaster recovery efforts. Your contributions here will have a significant impact on the lives of many.

Recognitions: OpenGov has been honored as a 2023 Top Workplaces USA award winner and recognized by Forbes as one of America's Best Startup Employers.

Position Overview:
The Senior Client Success Strategist will collaborate closely with clients, sales executives, product leaders, and field management to proactively enhance customer satisfaction, drive retention and renewals, and uncover growth opportunities within an assigned client portfolio. This role will focus on maintaining net retention and renewals for the designated region.

Key Responsibilities:
  • Take direct responsibility for the enterprise usage of clients, resolving support issues, and managing renewals.
  • Collaborate with sales leadership to identify and pursue expansion opportunities.
  • Rapidly acquire comprehensive knowledge of OpenGov's offerings and the various sectors we serve, including local and state governments, special districts, non-profits, higher education, and school districts.
  • Proactively engage with additional client stakeholders to promote the adoption of further products and enhance usage of OpenGov solutions.
  • Work cross-functionally with leadership, sales development, marketing, product, and customer service teams to achieve exceptional outcomes.
  • Complete OpenGov's extensive onboarding and training programs to become proficient in our messaging, products, services, and unique sales methodologies.
  • Effectively manage a diverse portfolio of accounts while ensuring high levels of customer satisfaction through timely resolution of service issues.
  • Travel to meet clients in person and organize regional user groups to facilitate value delivery and expansion.
Qualifications:
  • A minimum of 5 years of experience in account management, customer success, or sales, preferably within a technology or finance/accounting context involving complex products or services.
  • Exceptional communication and relationship-building skills, with a proven history of exceeding quarterly performance goals.
  • Technologically savvy with strong business acumen, complemented by excellent written and verbal communication, negotiation, and presentation abilities.
  • Proficient in G-Suite (Docs, Sheets, Slides), Microsoft Office, and Salesforce.
  • Strong interpersonal skills with a demonstrated ability to cultivate collaborative relationships, particularly at the executive level and across diverse teams.
  • A Bachelor's degree is required (sales training methodologies preferred; a Graduate Degree is a plus).
  • Willingness to travel as necessary.

Compensation: This position is eligible for bonuses. Final compensation will be determined based on various factors, including qualifications, expertise, and geographical location.

What Sets OpenGov Apart:
  • Leadership: Our CEO, Zac Bookman, is a mission-driven leader with a distinguished background, recognized as one of the 100 most Intriguing Entrepreneurs by Goldman Sachs.
  • Growth: OpenGov is experiencing record-breaking growth, with over 1,800 governments utilizing our solutions.
  • Culture: We have received multiple awards, including the 2023 Top Workplaces USA award and recognition as one of the Top 25 Cloud Companies to Work For.
  • Benefits: We offer comprehensive benefits, including 90% paid Medical/Dental/Vision premiums, fully covered Life and Disability insurance, Unlimited PTO, and more.
  • Mission-Driven: We are passionate about leveraging technology to enhance government effectiveness and accountability.

OpenGov is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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