Senior Vice President of Client Success
2 weeks ago
The Senior Vice President of Customer Success is responsible for overseeing all aspects of customer engagement and satisfaction. This role focuses on enhancing customer experiences and driving retention through effective management of customer success initiatives.
Key Responsibilities:
- Lead Customer Success Strategies
Enhance customer retention rates and minimize churn
Drive revenue growth through strategic upselling and cross-selling initiatives - Optimize Customer Journey
Map and analyze customer interactions
Implement feedback mechanisms to gauge satisfaction and usage - Manage Customer Success Operations
Oversee onboarding processes and customer management
Facilitate customer advocacy and renewal processes - Measure Customer Success Effectiveness
Establish and track key performance indicators
Provide insights to the executive team on customer health - Develop a High-Performing Customer Success Team
Recruit and mentor top talent
Foster a collaborative and innovative team environment - Leverage Technology for Enhanced Customer Engagement
Utilize customer success platforms and analytics tools
Support systems that drive customer advocacy - Promote a Customer-Centric Culture
Align cross-departmental efforts to enhance customer satisfaction
Drive initiatives that prioritize customer feedback and insights
Required Qualifications:
- 10+ years of experience in customer-facing leadership roles
- Proven ability to influence and build consensus
- Strong background in both post-sales and sales environments
- Deep understanding of customer value drivers and business growth
- Excellent analytical skills and process-oriented mindset
- Strong communication and presentation abilities
- Relevant degree, preferably in business or technology
Compensation and Benefits:
Imperva offers a competitive salary and benefits package, including health insurance, employee stock purchase options, and flexible time off. Join us in making a significant impact in the cybersecurity landscape.
Equal Opportunity Statement:
Imperva is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to any protected characteristic.
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