Senior Vice President of Client Success

2 weeks ago

Plano, Texas, United States Imperva Full time
Position Title: Senior Vice President of Client Success

Company Overview:
Imperva is a publicly traded leader in data and application security solutions, dedicated to safeguarding vital information both in the cloud and on-premises. Our clientele spans leading enterprises, government entities, small to medium-sized businesses, and service providers, all of whom trust Imperva Incapsula for the secure and rapid delivery of their digital assets.

Why Choose Imperva?
Our impressive growth trajectory and accomplishments include:
  • 22% revenue growth, reaching $322 million.
  • Over 5,900 global customers.
  • 500 partners across more than 100 countries.
  • Consistent recognition in the Leader's Quadrant of the Gartner Magic Quadrant for four consecutive years.
  • Top ranking in the Forrester Wave for DDoS Services.

Role Overview:
The Senior Vice President of Client Success will oversee all facets of customer success initiatives, including onboarding, support, service delivery, customer advocacy, and retention strategies.

Key Responsibilities:
  • Drive successful customer outcomes and enhance renewal rates while minimizing churn.
  • Expand revenue opportunities within existing accounts through effective cross-selling and upselling strategies.
  • Influence customer lifetime value by promoting product adoption and ensuring high satisfaction levels.
  • Define and optimize the customer lifecycle, mapping the customer journey and identifying key engagement points.
  • Standardize intervention strategies based on customer segmentation and insights.
  • Manage comprehensive customer success activities, including onboarding and advocacy initiatives.
  • Establish and track operational metrics to measure the effectiveness of customer success efforts.
  • Lead a high-performing customer success team, fostering collaboration and continuous learning.
  • Leverage technology to enhance efficiency and effectiveness in customer success operations.
  • Promote a company-wide culture of customer success, aligning efforts across various departments.

Required Qualifications:
  • Minimum of 10 years of experience in leading customer-focused organizations.
  • Proven ability to influence and negotiate effectively.
  • Strong background in both post-sale and sales environments.
  • Deep empathy for customers coupled with a passion for driving revenue growth.
  • Analytical mindset with a focus on continuous improvement.
  • Exceptional communication and presentation skills.
  • Relevant Bachelor's degree, preferably in computer science or a related field.

Compensation and Benefits:
Imperva offers a competitive compensation package, including base salary, medical benefits, employee stock purchase programs, and flexible time off. Join us in the dynamic field of cybersecurity, where your contributions will make a significant impact.

Equal Opportunity Employer:
Imperva is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

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