DMV Customer Service Center Assistant Manager

4 days ago

Reston, Virginia, United States Commonwealth of Virginia Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Center Assistant Manager to join our team at the Prince William/Manassas CSC. As a key member of our leadership team, you will be responsible for assisting the manager and supervising staff in direct service delivery in a DMV Customer Service Center.

Key Responsibilities
  • Assist the manager in coordinating and supervising DMV programs and services in the assigned customer service center, including human resource functions, facilities, service and financial operations, and the safety and security of DMV employees, assets and information.
  • Supervise staff in direct service delivery, including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services.
  • Assume the duties and responsibilities of the CSC Manager in their absence.
  • Administer all programs and services in a customer service-focused manner and in accordance with statutory and administrative procedural requirements, such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.
Requirements
  • High school graduate or GED.
  • Customer service supervisory experience preferred.
  • Must be at least 21 years of age.
  • Ability to work Monday-Saturday with varying hours to meet agency business needs.
Preferred Qualifications
  • Knowledge of supervisory practices.
  • Possess a strong customer service focus.
  • Some knowledge of organization management principles and practices for service operations.
  • Working knowledge of administrative principles and practices related to budgetary control, facilities management, cash management, credit card processing, policy compliance, contractual agreements, and human resources management.
  • Working knowledge of established accounting and inventory control principles and practices; and essential data collection and analysis techniques.
  • Working knowledge of computer information systems, databases, and personal computers and how they support service operations.
  • Demonstrated leadership, organizational, and communication skills.
  • Demonstrated ability to manage and coordinate the operations of a service facility effectively.
  • Demonstrated ability to interpret, explain and apply complex statutes such as the Motor Vehicle Code and other laws, rules, regulations, policies, and procedures.
  • Demonstrated ability to analyze data to determine the impact on operating procedures, personnel, and costs; and to draw logical conclusions and make recommendations for operational adjustments.
  • Demonstrated ability to accurately manage and account for revenues, expenditures, and cash and non-cash secure assets.
  • Demonstrated ability to supervise, train, counsel, and coach operational staff.
  • Demonstrated ability to work under pressure during peak workload periods.
  • Demonstrated ability to effectively utilize a personal computer, word processing, and spreadsheet software to create business correspondence and reports.
  • Demonstrated verbal and written communication with all levels of organizational personnel and a diverse customer population.
  • Ability to complete all required employee training in addition to training in road testing procedures and techniques.
  • Ability to lift 10-25 lbs.
  • Ability to perform tasks at various workstations within the service center as assigned, including but not limited to the front counter, information, camera, road tests, and examination room.
Additional Considerations
  • High school diploma or equivalent.
  • Customer service supervisory experience preferred.
  • Must be at least 21 years of age.
Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated on the basis of information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact for assistance.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Commonwealth's Alternate Hiring Process: In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability.

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