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Customer Service Center Operations Supervisor

2 months ago

Reston, Virginia, United States Commonwealth of Virginia Full time

Job Responsibilities

We are seeking a dedicated individual for the role of Assistant Manager at the DMV Customer Service Center. This position involves supporting the center manager and overseeing staff in the effective delivery of services related to driver licensing, vehicle registration, and other DMV operations. The Assistant Manager will play a crucial role in coordinating and supervising DMV programs, ensuring compliance with all relevant laws and regulations while maintaining a strong focus on customer service.

Key Duties Include:

  • Assisting in the management of daily operations and staff supervision.
  • Coordinating human resource functions and ensuring a safe working environment.
  • Overseeing financial operations and service delivery in accordance with established policies.
  • Assuming managerial responsibilities in the absence of the center manager.
  • Ensuring all services are delivered with a customer-centric approach.

Minimum Qualifications

To be considered for this position, candidates should possess:

  • Knowledge of supervisory practices and a strong customer service orientation.
  • Familiarity with organizational management principles related to service operations.
  • Experience with administrative practices concerning budget control and facilities management.
  • Proficiency in computer systems and data analysis techniques.
  • Strong leadership and communication skills.
  • Ability to manage multiple tasks effectively under pressure.

Additional Considerations

A high school diploma or equivalent is required, with supervisory experience in customer service preferred. Candidates must be at least 21 years of age.

Application Process

All applicants must submit an online application. Background checks will be conducted for selected candidates. Reasonable accommodations are available for individuals with disabilities during the application and interview processes.

We encourage individuals from diverse backgrounds to apply, including minorities, veterans, and individuals with disabilities.