Customer Service Representative
2 weeks ago
About the Role
We are seeking a highly skilled Customer Service Associate to join our team at NVR. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences in a fast-paced, high-volume call center environment.
Key Responsibilities
- Manage and respond to customer service issues via phone and email in a timely manner
- Accurately capture and record details of customer service requests in our CRM system while speaking with callers
- Coordinate directly with field warranty employees to develop a strategy for handling long-term customer service issues
- Keep current with knowledge of NVR products and warranty procedures
Requirements
- 3-6 years of professional experience in customer service
- At least 2 years of experience working in a phone-based/call center environment
- Demonstrated ability to interact with customers, build rapport, and manage relationships over the phone
- Highly-driven proactive problem solver
- Strong organizational skills with the ability to prioritize and multi-task
- Excellent oral and written communication skills
- Proficient typing skills with ability to document call notes during customer interactions
About NVR
NVR is a Top 5 US homebuilder committed to quality and customer satisfaction. We offer a comprehensive benefits package, including competitive compensation, home purchase discounts, and employee stock ownership program. Our management team is tenured and talented, with nearly 80% of them promoted from within. We are an Equal Opportunity Employer and require drug testing and credit checks for all applicants.
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