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Customer Service Manager

2 months ago

Reston, Virginia, United States Associa Full time
About the Role

We are seeking a highly skilled Customer Service Supervisor to join our team at Associa. As a key member of our Customer Care team, you will play a critical role in ensuring exceptional service delivery to our customers.

Key Responsibilities
  • Develop and implement strategies to drive service excellence and quality across the contact center
  • Lead and motivate a team of customer service representatives to deliver outstanding service and achieve high levels of customer satisfaction
  • Collaborate with cross-functional teams to ensure seamless service delivery and resolve customer issues efficiently
  • Monitor and analyze key performance metrics to drive continuous improvement and process enhancements
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge
  • Stay up-to-date with industry trends and best practices to ensure Associa remains at the forefront of service delivery
Requirements
  • 1-2 years of experience in a similar role, preferably in a contact center environment
  • Strong knowledge of COPC principles and practices
  • Excellent communication, organizational, and relationship-building skills
  • Experience in team management, omnichannel service delivery, and offshore service operations
  • Uncompromising commitment to exceptional service and customer satisfaction
  • Results-driven and pragmatic approach to problem-solving
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in Spanish is a plus
What We Offer

As a Customer Service Supervisor at Associa, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service. We offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

Please note that this role requires the ability to work second shift to support our overnight team. Hours are 12:00 pm CST to 8:00 pm CST, Monday to Friday, with some weekends required.