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Scenter Operations Manager

2 months ago

Reston, Virginia, United States Scenthound DMV Full time

Benefits:

  • Performance-based bonuses
  • Competitive salary structure
  • Comprehensive dental coverage
  • Flexible working hours
  • Complimentary uniforms
  • Health insurance options
  • Career advancement opportunities
  • Paid time off
  • Signing bonuses available

Perks and Benefits:

  • Clear career progression towards Regional or Area Management roles
  • Attractive hourly wage plus tips and performance incentives
  • Medical, dental, and vision insurance
  • Merit-based salary increases
  • Paid vacation time
  • Complimentary service membership

About the Role:

The Scenter Operations Manager plays a crucial role at Scenthound DMV, delivering strong leadership, sales acumen, and outstanding customer service.

Key Requirements:

  • Proven management experience
  • Background in customer service (retail or restaurant)
  • Ability to lift up to 70 pounds and stamina for prolonged standing
  • Reliable transportation
  • Willingness to work in a smoke-free environment

Ideal Candidate:

We seek a confident leader who embodies integrity, honesty, and compassion. A successful Scenter Operations Manager is an independent problem solver, adaptable, detail-oriented, and a passionate dog lover. This hands-on leader will oversee daily operations with a focus on key performance indicators such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio.

Responsibilities:

  • Drive membership sales through health and wellness education
  • Ensure a knowledgeable team prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship to Scenter staff
  • Facilitate employee development through training and performance evaluations
  • Uphold quality standards through active participation and audits
  • Communicate effectively with upper management and team members
  • Identify areas needing assistance to maintain operational schedules
  • Create a collaborative environment aligned with Scenthound values
  • Manage client expectations and resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound's sanitary and cleaning protocols

Skills and Abilities:

  • Effective communication with team members and dog owners
  • Leadership, coaching, and mentorship skills
  • Recruiting and hiring to build a happy and effective team
  • Strong problem-solving capabilities
  • Attention to detail
  • Time management skills for efficient scheduling
  • Proficiency in computer and technology
  • Accountability to maintain high service quality