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Customer Service Representative

2 months ago

Reston, Virginia, United States NVR Full time
{"title": "Customer Care Associate", "description": "Job Summary

We are seeking a highly skilled Customer Care Associate to join our team at NVR. As a key member of our customer service team, you will be responsible for providing exceptional support to our homeowners, ensuring their needs are met and exceeded.

Key Responsibilities

  • Answer inbound calls to assist homeowners with various warranty concerns
  • Understand each customer's individual needs and determine the best course of action
  • Communicate clearly any next steps and help manage expectations
  • Fully document each call accordingly
  • Build rapport and manage relationships over the phone

Requirements

  • 1-3 years of experience in customer service
  • Proficient typing skills
  • Demonstrated ability to interact with customers
  • Experience working in a phone-based/call center environment is a plus

About Us

NVR has been helping families build their happily ever after since 1948. As a Top 5 US homebuilder, we're committed to quality and to our customers. We take pride in the over 500,000 new homes we have sold and built across the country.

At NVR, your desire to excel is matched by our commitment to your success. We'll give you the tools and industry knowledge you need to thrive in your role. Our management team is tenured and talented, nearly 80% of them promoted from within, so you'll find mentors who can share their knowledge and provide career guidance.

We offer a comprehensive benefits package, including competitive compensation, home purchase discounts, mortgage and settlement services discounts, comprehensive health, life, and disability insurance, 401(k), and employee stock ownership program.

We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.", "lang_code": "en-US"}