Senior Customer Service Lead

2 weeks ago


Columbia, Mississippi, United States Circle K Stores, Inc. Full time
Position Overview

As a Customer Service Lead, you will play a crucial role in ensuring exceptional service delivery within our retail environment. Your leadership will help foster a positive atmosphere for both customers and team members.

Key Responsibilities
  • Oversee daily operations to ensure high standards of customer service.
  • Guide and mentor team members to enhance their skills and performance.
  • Address customer inquiries and resolve issues effectively.
  • Assist in training new staff on customer service protocols.
Qualifications

The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to lead a team effectively. Flexibility in scheduling is essential to meet the demands of the business.

Work Environment

This position is based in a dynamic retail setting where teamwork and customer satisfaction are prioritized.



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