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Customer Service Team Lead

2 months ago

West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

Job Summary: We are seeking a highly skilled Customer Service Coordinator to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service units, you will be responsible for leading and assisting with escalated and complex issues.

Key Responsibilities:

  • Lead and manage customer service teams to ensure exceptional customer experiences.
  • Assist with escalated and complex customer issues, providing timely and effective resolutions.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Develop and maintain strong relationships with customers, colleagues, and partners.

Requirements:

  • Proven experience in customer service leadership or a related field.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.