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Customer Service Representative

2 months ago


Columbia, South Carolina, United States IMKO Full time
Job Description

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at IMKO. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide product and service information to customers, including features, benefits, and usage instructions.
  • Process customer transactions, including claims and payments.
  • Escalate complex issues to senior customer service representatives or management as needed.
  • Meet or exceed customer satisfaction targets and quality standards.

Requirements

  • 1-2 years of experience in a call center or customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong problem-solving and analytical skills.
  • Ability to work a variety of shifts, including evenings and weekends.

What We Offer

  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Why Work for IMKO?

At IMKO, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks, including competitive pay, opportunities for advancement, and a dynamic and supportive team.