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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at IMKO. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product and service information to customers, including features, benefits, and usage instructions.
- Process customer transactions, including claims and payments.
- Escalate complex issues to senior customer service representatives or management as needed.
- Meet or exceed customer satisfaction targets and quality standards.
Requirements
- 1-2 years of experience in a call center or customer service environment.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Strong problem-solving and analytical skills.
- Ability to work a variety of shifts, including evenings and weekends.
What We Offer
- Competitive hourly rate.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Why Work for IMKO?
At IMKO, we value our employees and strive to create a positive and inclusive work environment. We offer a range of benefits and perks, including competitive pay, opportunities for advancement, and a dynamic and supportive team.