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Operations Coordinator

2 months ago

Wheeling, West Virginia, United States H&R Block Full time
Job Summary

The Operations Specialist - Seasonal is a key role within H&R Block's Field Operations team. This position is responsible for providing support to our seasonal tax offices, ensuring a seamless customer experience and contributing to the overall success of our business.

Key Responsibilities
  • Building Maintenance: Perform routine maintenance tasks, including replacing light bulbs, ceiling tiles, and minor electrical work, to ensure our offices are safe and well-maintained.
  • Supply Chain Management: Deliver and transfer office supplies and materials to and from tax offices, ensuring timely and efficient delivery.
  • Office Setup and Closing: Assist with the annual setup and closing of seasonal tax offices, including setting up office technology and ensuring offices meet brand standards.
  • Customer Support: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Training and Development: Participate in training sessions to enhance skills and knowledge, ensuring a high level of performance and productivity.
  • Security and Compliance: Ensure offices are properly secured when leaving the office after hours, adhering to company policies and procedures.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills and Experience: Basic reading skills, knowledge of Outlook and other web-based programs, ability to drive a motor vehicle, and a valid driver's license and adequate insurance.
  • Work Environment: Seasonal tax offices, with occasional travel to other locations.