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Automotive Service Advisor
2 months ago
Company: USA AUTO REPAIR & BODY SHOP
Location: [HOUSTON], [TX]
Position Type: Full-Time/Part-Time/Contractor
About Us: USA AUTO REPAIR & BODY SHOP is a reputable automotive service provider committed to delivering high-quality repairs and exceptional customer service. Our dedicated team is passionate about vehicles and strives to ensure a positive experience for every client.
Role Summary: As an Automotive Service Advisor, you will be instrumental in facilitating efficient operations within our shop. Your key responsibilities will include:
- Client Engagement: Welcome customers both in-person and over the phone, attentively address their concerns, and provide insightful feedback regarding necessary repairs and potential future maintenance.
- Service Expertise: Inform clients about our range of services and products, prepare detailed repair estimates, and assist customers in maximizing their savings through available promotions and discounts.
- Appointment Management: Organize customer appointments, generate work orders, and oversee the progress of services rendered.
- Parts Procurement: Order necessary components for each job through approved vendors, ensuring compliance with shop purchasing guidelines.
- Financial Management: Calculate service charges, process transactions, and maintain customer account records.
- Issue Resolution: Address customer complaints and manage returns, ensuring grievances are resolved satisfactorily.
- Documentation: Keep precise records of customer interactions and transactions.
- Team Coordination: Serve as a liaison between customers and our skilled technicians, facilitating communication across various departments.
Qualifications:
- Experience: A minimum of one year in a similar role within an automotive environment is preferred; training will be provided.
- Personality: Must be enthusiastic, approachable, and focused on customer satisfaction.
- Communication: Strong verbal skills are essential for effective interaction with clients.
- Problem-Solving: Ability to handle objections and accurately document service requests.
- Technical Knowledge: Basic understanding of automotive diagnostics is required.
Application Process: Interested candidates are encouraged to submit their resumes and cover letters for consideration.
