Service Advisor

4 weeks ago


Houston, Texas, United States Sonic Automotive Full time

Sonic Automotive is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Schedule service appointments and obtain customer and vehicle data prior to arrival.
  • Provide a complete and accurate written cost estimate for labor and parts, establishing a "promised time" for completion.
  • Check on the progress of repairs throughout the day and contact customers regarding any changes in the estimate or promise time.
  • Test-drive vehicles or refer to the test technician as necessary to ensure quality workmanship.
  • Maintain a high level of customer satisfaction, meeting or exceeding manufacturer, zone, or branch averages.
  • Advise customers on vehicle maintenance and the value of adhering to manufacturer specifications.
  • Meet dealership standards for "hours per customer repair order written" and adhere to federal, state, and local regulations.
  • Follow all company safety policies and procedures, reporting any accidents to a manager or supervisor.

Requirements:

  • High school diploma or equivalent.
  • Ability to read and comprehend instructions and information.
  • Two years of experience in a dealership position.
  • General knowledge of vehicle mechanical operations.
  • ASE certification preferred.
  • Sales experience preferred.
  • Professional personal appearance.
  • Excellent oral and written communication skills.

Additional Information:

All applicants must be authorized to work in the USA and perform duties and responsibilities in a safe manner. A background check, MVR, drug test, credit report, and valid driver's license are required for employment.


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