Service Advisor
4 weeks ago
Sonic Automotive is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
The ideal candidate will have a strong understanding of vehicle mechanical operations and be able to communicate effectively with customers to understand their needs and provide solutions.
Responsibilities will include scheduling service appointments, obtaining customer and vehicle data, and providing accurate written cost estimates for labor and parts. You will also be responsible for checking on the progress of repairs, contacting customers regarding any changes in the estimate or promise time, and maintaining a high level of customer satisfaction.
Additionally, you will be expected to advise customers on the care of their vehicles, maintain a dealership-prescribed standard for hours per customer repair order written, and follow all company safety policies and procedures.
Qualifications for this role include a high school diploma or equivalent, two years of experience in a dealership position, and general knowledge of vehicle mechanical operations. ASE certification and sales experience are preferred.
We offer comprehensive training, competitive compensation, and unparalleled benefits. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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