Automotive Service Advisor
4 weeks ago
Overview:
Enterprise Fleet Management is seeking a highly skilled Automotive Service Advisor to join our team. As a key member of our fleet management team, you will be responsible for providing expert advice on automotive maintenance and repair to our clients and vendors.
Key Responsibilities:
- Review and analyze repair orders to ensure proper maintenance and repair services are performed.
- Negotiate changes or corrections to order pricing when inconsistent with standards.
- Analyze clients' business needs and repair orders to create and assess solutions.
- Identify opportunities to recommend full maintenance service proposals and repairs charged to clients.
- Field calls from drivers to locate and suggest proper and cost-effective service locations for clients.
Requirements:
- Minimum of 4 approved ASE certifications that are current.
- 6 months of customer service experience required.
- 2 years of automotive maintenance, repair consultation, or dealership service department experience required.
- Degree in Automotive Technology preferred.
- Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
- Ability to meet all work-from-home technical requirements.
Competency Based Qualifications:
- Executing
- Customer Service
- Detail Oriented
- Analyzing
- Communication
- Flexibility
Work from Home (WFH) Requirements:
- Reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider.
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.
Additional Information:
Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.
This is a full-time position with a starting pay range of $25.80-$27.80 per hour depending on relevant experience and skill level. Additional compensation will be provided for weekend and evening shift differential and bilingual skills.
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