Automotive Service Advisor

4 weeks ago


Houston, Texas, United States Enterprise Holdings Full time
Job Title: Automotive Service Advisor

Overview:

Enterprise Fleet Management is seeking a highly skilled Automotive Service Advisor to join our team. As a key member of our fleet management team, you will be responsible for providing expert advice on automotive maintenance and repair to our clients and vendors.

Key Responsibilities:

  • Review and analyze repair orders to ensure proper maintenance and repair services are performed.
  • Negotiate changes or corrections to order pricing when inconsistent with standards.
  • Analyze clients' business needs and repair orders to create and assess solutions.
  • Identify opportunities to recommend full maintenance service proposals and repairs charged to clients.
  • Field calls from drivers to locate and suggest proper and cost-effective service locations for clients.

Requirements:

  • Minimum of 4 approved ASE certifications that are current.
  • 6 months of customer service experience required.
  • 2 years of automotive maintenance, repair consultation, or dealership service department experience required.
  • Degree in Automotive Technology preferred.
  • Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook).
  • Ability to meet all work-from-home technical requirements.

Competency Based Qualifications:

  • Executing
  • Customer Service
  • Detail Oriented
  • Analyzing
  • Communication
  • Flexibility

Work from Home (WFH) Requirements:

  • Reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider.
  • High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required.

Additional Information:

Enterprise Fleet Management offers a comprehensive healthcare package, 401k matching & profit sharing, paid time off, great discounts, and organizational growth potential.

This is a full-time position with a starting pay range of $25.80-$27.80 per hour depending on relevant experience and skill level. Additional compensation will be provided for weekend and evening shift differential and bilingual skills.



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