Experienced Automotive Service Advisor
2 hours ago
We are seeking a skilled Service Advisor to join our team at Vaughan Automotive - Mike Calvert Toyota. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities- Provide exceptional customer service, greeting guests promptly and courteously
- Listen to customers and clearly communicate repair needs to our technicians
- Upsell additional services using low-pressure, high-integrity methods
- Provide accurate repair and maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pickup
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
As a Service Advisor at Vaughan Automotive - Mike Calvert Toyota, you will enjoy a competitive compensation package, including benefits such as health insurance, dental insurance, paid vacation, paid sick leave, and paid holidays.
We are committed to providing a positive and supportive work environment, where our associates can grow and thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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