Experienced Automotive Service Advisor

2 hours ago


Houston, Texas, United States Vaughan Automotive - Mike Calvert Toyota Full time
Job Opportunity

We are seeking a skilled Service Advisor to join our team at Vaughan Automotive - Mike Calvert Toyota. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service, greeting guests promptly and courteously
  • Listen to customers and clearly communicate repair needs to our technicians
  • Upsell additional services using low-pressure, high-integrity methods
  • Provide accurate repair and maintenance estimates
  • Adhere to policies on vehicle care and operation
  • Follow up on each repair and keep customers informed of progress
  • Sell and manage extended warranties
  • Inspect repair quality and ensure all work is complete
  • Notify customers when vehicles are ready for pickup
  • Review and explain repairs and associated costs with customers
  • Handle minor customer concerns and complaints
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
What We Offer

As a Service Advisor at Vaughan Automotive - Mike Calvert Toyota, you will enjoy a competitive compensation package, including benefits such as health insurance, dental insurance, paid vacation, paid sick leave, and paid holidays.

We are committed to providing a positive and supportive work environment, where our associates can grow and thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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