Automotive Service Consultant

11 hours ago


Houston, Texas, United States Gillman Automotive Group Full time
Job Description

We are seeking a skilled Service Advisor to join our team at Gillman Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Greet service department customers promptly and courteously, providing a positive first impression.
  • Listen to customers and clearly translate repair needs to our technicians, ensuring accurate and efficient service.
  • Upsell additional services using low-pressure, high-integrity methods, focusing on customer needs and satisfaction.
  • Provide accurate repair and maintenance estimates, clearly explaining costs and services to customers.
  • Adhere to policies on vehicle care and operation, ensuring our customers' vehicles are treated with the utmost care.
  • Follow up on each repair, keeping customers informed of progress and ensuring timely completion.
  • Sell and manage extended warranties, providing customers with peace of mind and added protection.
  • Inspect repair quality, ensuring all work is complete and meets our high standards.
  • Notify customers when vehicles are ready for pickup, ensuring a seamless and convenient experience.
  • Review and explain repairs and associated costs with customers, addressing any concerns or questions.
  • Handle minor customer concerns and complaints, resolving issues promptly and professionally.
  • Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards, driving continuous improvement and excellence.

Requirements:

  • Must be eligible to work in the US.
  • Must pass pre-employment screening, including MVR, drug test, and criminal background check.

About Us:

Gillman Automotive Group has been a family-owned and operated group of automobile dealerships since 1938. With over 70 years of success, we have grown to become one of the largest retail automotive groups in America. Our commitment to customer satisfaction remains our top priority, and we are dedicated to providing an exceptional experience for our customers and team members alike.



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