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Service Advisor

1 month ago

Houston, Texas, United States Sonic Automotive Full time

Service Advisor Job Description

**Key Responsibilities:**

• Schedule service appointments and obtain customer and vehicle data prior to arrival when possible.

• Greet customers in a timely, friendly manner and provide a complete and accurate written cost estimate for labor and parts.

• Establish "promised time" and check on progress of repair throughout the day.

• Contact customers regarding any changes in the estimate or promise time and explain cost and time requirements in detail.

• Test-drive the vehicle or refer to the test technician as necessary.

• Maintain a high level of customer satisfaction and meet or exceed dealership standards.

**Requirements:**

• High school diploma or equivalent.

• Ability to read and comprehend instructions and information.

• Two years of experience in a dealership position.

• General knowledge of vehicle mechanical operations.

• ASE certification preferred.

• Sales experience preferred.

• Professional personal appearance and excellent oral and written communication skills.

**What We Offer:**

• Comprehensive training and competitive compensation.

• Unparalleled benefits and opportunities for advancement.

• A cooperative, team-based work environment.

• The chance to make a difference in the automotive industry.