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Automotive Service Advisor
1 month ago
Job Summary:
Sun Auto Tire & Service is seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. As a Service Advisor, you will play a critical role in promoting and selling our products and services to customers, while ensuring exceptional customer satisfaction.
Key Responsibilities:
- Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
- Listen to and thoroughly document customer concerns, inspect vehicle, and refer to service history to accurately identify and verify customer service needs.
- Recommend services according to appropriate level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in customer file.
- Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
- Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer, and provide customer with updates throughout the day on the status of their services.
- Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
- Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
- Track all new returns, core returns, and warranty parts for individual customers.
Requirements:
- High School Diploma or equivalent.
- Prior experience as a Service Advisor is highly preferred, but not required.
- Professional appearance and proven ability to work in a process-driven environment.
- Possess valid driver's license.
- Possess State Inspector License is highly preferred, but not required.
- ASE Certified Service Consultant Certification is highly preferred, but not required.
- Ability to work a minimum of five days, including weekends.
Benefits:
- 5-day work-week, Sundays off.
- Competitive bi-weekly pay.
- Tuition reimbursement.
- Paid vacation and sick time.
- 6 paid holidays.
- Medical, dental, and vision insurance (effective 1st of the month after hire).
- Life insurance (company-paid).
- 401(k) retirement savings plan with company match.
- Discounted services on personal and immediate family vehicles.
- Opportunity for advancement.
Equal Employment Opportunity:
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
