Automotive Service Advisor

4 days ago


Houston, Texas, United States Sun Auto Service Houston Full time
Job Title: Automotive Service Advisor

Job Summary:

Sun Auto Tire & Service is seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. As a Service Advisor, you will play a critical role in promoting and selling our products and services to customers, while ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Promptly greet customers in a professional and courteous manner, both in person and on the telephone.
  • Listen to and thoroughly document customer concerns, inspect vehicle, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to appropriate level of knowledge, clearly communicate any additional recommendations from the Automotive Technician to the customer, and properly document all recommendations in customer file.
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer, and provide customer with updates throughout the day on the status of their services.
  • Follow proper procedures when cashing out a customer's ticket, including a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Track all new returns, core returns, and warranty parts for individual customers.

Requirements:

  • High School Diploma or equivalent.
  • Prior experience as a Service Advisor is highly preferred, but not required.
  • Professional appearance and proven ability to work in a process-driven environment.
  • Possess valid driver's license.
  • Possess State Inspector License is highly preferred, but not required.
  • ASE Certified Service Consultant Certification is highly preferred, but not required.
  • Ability to work a minimum of five days, including weekends.

Benefits:

  • 5-day work-week, Sundays off.
  • Competitive bi-weekly pay.
  • Tuition reimbursement.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Equal Employment Opportunity:

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.



  • Houston, Texas, United States Vaughan Automotive - Mike Calvert Toyota Full time

    Job OpportunityWe are seeking a skilled Service Advisor to join our team at Vaughan Automotive - Mike Calvert Toyota. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide exceptional customer service, greeting guests promptly and courteouslyListen to customers and...


  • Houston, Texas, United States The Reserves Network Inc Full time

    {"Job Title": "Service Advisor", "Job Description": "Job SummaryWe are seeking a highly skilled Service Advisor to join our team at The Reserves Network Inc. As a Service Advisor, you will be the primary point of contact for customers seeking automotive services, providing exceptional customer service and ensuring a seamless service experience.Key...


  • Houston, Texas, United States Enterprise Holdings Full time

    Job Title: Automotive Service AdvisorEnterprise Fleet Management is seeking a highly skilled Automotive Service Advisor to join our team. As a key member of our fleet management team, you will be responsible for providing expert advice on vehicle maintenance and repair to our clients and partners.Key Responsibilities:Review and analyze repair orders to...


  • Houston, Texas, United States The Reserves Network Inc Full time

    Job OverviewAs a Service Advisor at The Reserves Network Inc, you will be the primary point of contact for customers seeking automotive services. This role involves communicating effectively with clients to understand their needs, providing accurate estimates, and ensuring a seamless service experience.Key ResponsibilitiesAssess customer automotive service...


  • Houston, Texas, United States Enterprise Holdings Full time

    Job Title: Automotive Service AdvisorOverview:Enterprise Fleet Management is seeking a highly skilled Automotive Service Advisor to join our team. As a key member of our fleet management team, you will be responsible for providing expert advice on automotive maintenance and repair to our clients and vendors.Key Responsibilities:Review and analyze repair...


  • Houston, Texas, United States Greenway Automotive Full time

    Greenway Mazda is seeking an experienced and motivated Service Advisor to join our team. As a Service Advisor, you will be responsible for greeting and consulting with customers to interpret their needs and arrange for appropriate service. You will serve as the primary point of contact for all automotive service and repair matters, consulting with mechanics...

  • Service Advisor

    3 days ago


    Houston, Texas, United States Sonic Automotive Full time

    Service Advisor Job Description **Key Responsibilities:** • Schedule service appointments and obtain customer and vehicle data prior to arrival when possible. • Greet customers in a timely, friendly manner and provide a complete and accurate written cost estimate for labor and parts. • Establish "promised time" and check on progress of repair...

  • Service Advisor

    3 weeks ago


    Houston, Texas, United States Sonic Automotive Full time

    Job SummaryWe are seeking a skilled Service Advisor to join our team at Sonic Automotive. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesSchedule service appointments and obtain customer and vehicle data prior to arrival.Provide a complete and accurate written cost...

  • Service Advisor

    4 weeks ago


    Houston, Texas, United States Sonic Automotive Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Porsche West Houston, a Sonic Automotive family dealership. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout the service process.Key ResponsibilitiesSchedule service appointments...


  • Houston, Texas, United States Goodyear Full time

    Job Title: Automotive Tire and Service AdvisorJoin Goodyear, a leading tire company, as an Automotive Tire and Service Advisor. In this role, you will provide exceptional service to customers, ensuring their satisfaction with our products and services.Key Responsibilities:Drive sales and profitability by selling tires and recommended automotive...


  • Houston, Texas, United States Goodyear Full time

    Job Title: Automotive Tire and Service AdvisorJoin Goodyear, a leading tire company, as an Automotive Tire and Service Advisor. In this role, you will provide exceptional customer service, sell tires and recommended automotive services, and build strong relationships with guests.Key Responsibilities:Drive sales and profitability by selling tires and...


  • Houston, Texas, United States Gillman Automotive Group Full time

    Job DescriptionWe are seeking a skilled Service Advisor to join our team at Gillman Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Greet service department customers promptly and courteously, providing a positive first impression.Listen to customers...


  • Houston, Texas, United States Sonic Automotive Full time

    Job Title: Automotive Lubrication SpecialistAt Sonic Automotive, we're committed to providing our customers with exceptional service and support. As an Automotive Lubrication Specialist, you'll play a critical role in ensuring the smooth operation of our vehicles.Job SummaryThe Automotive Lubrication Specialist will be responsible for performing lubrication...


  • Houston, Texas, United States Pep Boys Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Pep Boys. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.Key ResponsibilitiesProvide exceptional...

  • Service Advisor

    15 hours ago


    Houston, Texas, United States Central Automotive Group Full time

    Job DescriptionCentral Automotive Group is seeking a skilled Service Advisor to join our team at Central Houston Nissan. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Write repair orders for vehicles coming into the Service Department.Follow up with clients about surveys.Transfer phone...


  • Houston, Texas, United States Scott's Auto Repair Inc. Full time

    Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Advisor at Scott's Auto Repair Inc.Key Responsibilities:Greet customers and assist them with inquiries, either by phone or in person.Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly...


  • Houston, Texas, United States Gillman Automotive Group Full time

    About the RoleAs a Service Advisor at the Gillman Automotive Group, you will be the face of our service department, responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Provide accurate repair/maintenance estimates and communicate with customers regarding repair times and costsAct as a...

  • Service Advisor

    4 days ago


    Houston, Texas, United States Sun Auto Service Houston Full time

    Service Advisor Opportunity at Sun Auto Tire & ServiceJoin our team as a Service Advisor at Sun Auto Tire & Service, where you will play a crucial role in providing exceptional customer service and promoting our products and services.Key Responsibilities:Promptly greet customers and provide a professional and courteous experience.Listen to and document...


  • Houston, Texas, United States Sonic Automotive Full time

    Job SummaryWe are seeking a skilled Lubrication Technician to join our team at Sonic Automotive. As a key member of our service department, you will be responsible for ensuring the smooth operation of our customers' vehicles by performing lubrication services and other related tasks.Key ResponsibilitiesPerform lubrication services, including oil changes,...


  • Houston, Texas, United States Sonic Automotive Full time

    Job DescriptionMomentum Volkswagen is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for performing vehicle repair and maintenance work in accordance with dealer and factory standards.Duties and Responsibilities:Diagnose and repair vehicle malfunctions.Examine vehicles to...