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Patient Services Coordinator

2 months ago

Alexandria, Virginia, United States Advantia Health Full time

Advantia Health is currently in search of a dedicated Call Center Representative to join our team. This full-time position is essential in ensuring a seamless experience for our patients by managing their inquiries, appointments, and registration processes.

Key Responsibilities:

In this role, the successful candidate will be expected to perform the following duties effectively:

  • Assist patients by answering calls, scheduling appointments, and maintaining accurate records.
  • Act as the initial point of contact for patients and visitors, providing a warm welcome and professional assistance.
  • Handle all patient registration tasks, including verifying and updating information for both new and returning patients.
  • Manage challenging patient interactions with empathy and professionalism, collaborating with other departments to resolve issues promptly.
  • Enhance patient satisfaction and optimize the use of provider time by adhering to established scheduling protocols.
  • Provide reassurance to patients by addressing their concerns, answering questions, and ensuring a welcoming reception area.
  • Facilitate revenue collection by accurately recording patient charges and updating financial records.
Qualifications:
  • A high school diploma or GED is required; an Associate's degree is preferred.
  • At least two years of experience in a medical or clinical office setting.
  • Familiarity with electronic medical records (EMR) and scheduling systems such as Athena, Greenway, and Phreesia.
About Advantia Health:

Advantia Health is committed to delivering exceptional healthcare services, particularly for women. Our mission is to elevate the standard of care while ensuring convenience and minimizing costs. We prioritize compassion and value in every interaction, taking the time to listen to our patients and provide comprehensive answers to their questions. Our innovative care models are designed to align incentives with the best interests of women and their families.

Note: Advantia Health is an Equal Opportunity Employer dedicated to fostering a diverse workplace. We are committed to hiring the most qualified individuals and ensuring a thorough background investigation for selected candidates. Vaccination against COVID-19 and Flu is a mandatory requirement for employment.