Guest Services Representative/Front Desk

1 week ago


Battle Creek, Michigan, United States DoubleTree by Hilton Battle Creek Full time
Job Title: Guest Services Representative/Front Desk

DoubleTree by Hilton Battle Creek is seeking a highly motivated and customer-focused Guest Services Representative/Front Desk to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling guest inquiries, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring accuracy and efficiency in processing transactions.
  • Handle guest requests and complaints in a professional and courteous manner.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for guests.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a team of dedicated professionals who are passionate about delivering exceptional guest experiences.


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