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Front Desk Representative

2 months ago

Battle Creek, Michigan, United States TownePlace Suites by Marriott Full time
{"Job Title": "Front Desk Agent", "Job Description": "Key Responsibilities

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at TownePlace Suites by Marriott.

  • Guest Services: Greet and assist guests in a friendly and professional manner, ensuring a positive experience throughout their stay.
  • Front Desk Operations: Maintain a high level of accuracy when processing check-ins, check-outs, and room assignments.
  • Communication: Effectively communicate with guests, colleagues, and management to resolve issues and provide exceptional service.
  • Administrative Tasks: Manage room availability, create reservations, and handle billing and payment processing.
  • Teamwork: Collaborate with housekeeping staff to ensure seamless guest experiences and maintain a clean and organized front desk area.
Requirements

To be successful in this role, you will need:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Customer Service Experience: Previous customer service experience is preferred, but not required.
  • Hotel Industry Experience: Experience in the hotel industry is preferred, but not required.
  • Physical Demands: Ability to stand for 8 hours and lift up to 30 pounds.
  • Availability: Availability to work weekends and flexible scheduling.
  • Skills: Strong interpersonal, organizational, and problem-solving skills, with excellent written and verbal communication skills.

We offer a competitive salary and benefits package, including health insurance benefits for full-time employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.", "Company Overview": "TownePlace Suites by Marriott is a leading provider of extended-stay accommodations, offering spacious suites with full kitchens and complimentary hot breakfast. We are committed to providing a warm and welcoming environment for our guests and employees alike.", "Language": "en-US"}