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Front Desk Representative

2 months ago

Battle Creek, Michigan, United States Hampton Battle Creek Full time
Job Summary

As a Front Desk Agent at Hampton Battle Creek, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a high level of customer satisfaction. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Responsibilities
  • Register guests and ensure a smooth check-in process
  • Make and modify reservations, including room assignments and rate quotes
  • Handle hotel operator and concierge duties, including answering guest inquiries and providing information on hotel services and facilities
  • Provide attentive, courteous, and efficient service to all guests, ensuring a positive experience throughout their stay
  • Maintain accurate records and reports, including guest information and hotel operations
  • Collaborate with other departments to ensure seamless guest service and resolve any issues that may arise
Requirements
  • High School diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • Positive and upbeat personality with a desire to deliver outstanding customer service
  • Ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Effective communication and interpersonal skills
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
Benefits

As a valued member of our team, you will be eligible for a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.