Automotive Customer Service Specialist
2 weeks ago
JOB SUMMARY:
Ourisman Chevrolet is seeking a dedicated Automotive Customer Service Specialist. This role is pivotal in delivering exceptional customer support and technical assistance for automotive service and repair operations. The ideal candidate will possess strong interpersonal skills, the ability to work autonomously, and a proactive approach to resolving customer concerns. This is a full-time, commission-based role within the automotive sector.
COMPENSATION AND BENEFITS:
We provide a competitive compensation structure along with a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance. Additional perks encompass a 401K plan, vacation time, paid holidays, and personal days.
RESPONSIBILITIES:
- Engage with customers to offer expert advice on automotive services and repairs, including cost estimates and addressing technical questions.
- Assist clients in comprehending the necessary services for their vehicles while providing precise timelines and cost estimates.
- Take responsibility for customer issues and ensure they are resolved satisfactorily.
- Keep customers updated on the progress of their service requests.
- Process service, maintenance, and repair requests from customers efficiently.
- Prepare and submit repair orders for management approval.
- Follow up with customers to confirm their satisfaction with the services rendered.
- Maintain awareness of service technician workloads, vehicle inventory, and current market pricing.
- Handle all payment transactions, including cash, credit cards, and checks.
REQUIREMENTS:
- Minimum of two years of experience as an Automotive Service Advisor.
- Exceptional customer service capabilities.
- Strong communication skills.
- Proven multitasking and prioritization abilities.
- Capacity to work independently and take initiative with minimal oversight.
- Familiarity with automotive service and repair processes.
- Willingness to learn about new products and services.
- Knowledge of diagnostic tools and equipment.
EEOC STATEMENT:
Ourisman Chevrolet is an Equal Opportunity and Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.
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