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Automotive Customer Service Specialist

2 months ago

Baltimore, Maryland, United States Hyundai of Catonsville Full time

Join Our Team as an Automotive Customer Service Specialist at Hyundai of Catonsville

Position Type: Full-Time

We are currently seeking experienced Automotive Customer Service Specialists who are passionate about providing exceptional service and are eager to contribute to our team at Hyundai of Catonsville.

Position Overview

The ideal candidate will possess a proactive attitude, outstanding communication abilities, and a strong drive to achieve and surpass objectives. Responsibilities will include fostering client relationships and delivering tailored solutions that align with our customers' requirements.

What We Offer

  • Weekends Off
  • Attractive Compensation
  • Competitive Pay Structure with Unlimited Earning Potential
  • Opportunities for Career Advancement
  • Comprehensive Sales Training and Certification
  • Health Benefits including Medical, Dental, and Vision
  • Retirement Savings Plan (401K)

Qualifications

  • Exceptional customer service skills are essential
  • Minimum of 2 years of prior experience as a Service Advisor is preferred
  • Familiarity with Reynolds and Reynolds software is highly desirable
  • Valid driver's license with a clean driving record
  • Self-motivated and ambitious mindset
  • Professional appearance and demeanor
  • Eager to learn about new products and improve skills

Key Responsibilities:

  • Identify and understand customer concerns and coordinate appropriate services
  • Prioritize necessary services and present options to customers
  • Set and manage service delivery expectations for customers and technicians
  • Keep customers informed about repair requirements and estimated completion times