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Automotive Customer Care Specialist

2 months ago

Baltimore, Maryland, United States Group 1 Auto Full time

Join Our Team

At Group 1 Automotive, we pride ourselves on being a leader in the automotive retail industry. As part of our commitment to excellence, we are seeking a dedicated Automotive Customer Care Specialist to enhance our service department.

About Us

Group 1 Automotive operates a network of dealerships and collision centers across the United States and the United Kingdom. We are known for our integrity, teamwork, and respect, and we are looking for individuals who share these values.

Your Role

As an Automotive Customer Care Specialist, you will be the first point of contact for our valued customers. Your primary responsibilities will include:

  • Providing exceptional customer service and support
  • Facilitating communication between customers and service technicians
  • Managing service appointments and customer inquiries
  • Ensuring a positive customer experience throughout the service process

What We Offer

We believe in fostering a positive work environment and providing our employees with comprehensive benefits, including:

  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan
  • Pinnacle Awards Program
  • Structured Career Path with Management Opportunities
  • Extensive Job Education and Training

Qualifications

To be successful in this role, you should possess:

  • Experience in customer service
  • Automotive service experience is a plus
  • A positive and friendly demeanor
  • Strong interpersonal communication skills
  • Basic computer proficiency
  • A genuine desire to provide an outstanding client experience
  • The ability to meet targeted goals
  • A High School Diploma or equivalent
  • A valid driver's license

Group 1 Automotive is an Equal Employment Opportunity employer. We look forward to welcoming new talent to our team.