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Automotive Customer Service Specialist

2 months ago

Baltimore, Maryland, United States Catonsville Homes Full time

Automotive Customer Service Specialist - Catonsville Homes

Job Type: Full-Time

We are currently seeking experienced Automotive Customer Service Specialists to join our dedicated team at Catonsville Homes. Ideal candidates will possess exceptional communication abilities and a passion for delivering outstanding customer care.

Position Overview

The successful candidate will be a proactive individual with strong interpersonal skills, capable of establishing and nurturing client relationships while providing tailored product solutions to meet customer needs. Daily responsibilities will include:

  • Understanding customer concerns and coordinating suitable services.
  • Prioritizing necessary services and presenting options to clients.
  • Setting and managing service delivery expectations for both customers and technicians.
  • Keeping customers informed about repair requirements and timelines.

Benefits

Our team enjoys a range of benefits, including:

  • Sundays Off
  • Competitive Compensation
  • Robust Pay Structure with No Caps
  • Opportunities for Career Advancement
  • Sales Training and Certification Programs
  • Medical, Dental, and Vision Coverage
  • 401K Plan

Qualifications

To be considered for this role, candidates must demonstrate:

  • Outstanding customer service skills.
  • A minimum of 2 years of experience in a similar role.
  • Preferred experience with Reynolds and Reynolds software.
  • A clean driving record and valid driver's license.
  • A self-motivated and ambitious attitude.
  • A professional appearance.
  • A willingness to learn about new products and improve continuously.

Join us in providing exceptional service and support to our valued customers