Technical Operations Support Specialist

2 weeks ago


Philadelphia Pennsylvania, United States IntegriChain Full time
Position Overview:

Department:
SaaS & BPaaS - Technical Operations

Location:
Remote

Manager:
Production Support Lead/Manager, Technical Operations

Direct Reports:
None

Role Objective at IntegriChain:
The primary objective of this position is to deliver Technical Support for IntegriChain's Contracts & Pricing system.

Key Responsibilities:
  1. Manage and address inquiries through the team's ticketing system.
  2. Develop and sustain an advanced understanding of IntegriChain's essential systems and services.
  3. Ensure resolution or alternative solutions for complex application issues, including escalation when necessary.
  4. Identify and propose enhancements to processes and actively engage in their execution.
  5. Collaborate effectively with users and technical teams to comprehend issues, challenges, and solutions.
  6. Document solutions and internal processes, updating the Support Knowledge Base accordingly.
  7. Assist team members in resolving intricate issues through knowledge sharing and training.


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