Technical Operations Support Specialist
2 weeks ago
Department:
SaaS & BPaaS - Technical Operations
Location:
Remote
Manager:
Production Support Lead/Manager, Technical Operations
Direct Reports:
None
Role Objective at IntegriChain:
The primary objective of this position is to deliver Technical Support for IntegriChain's Contracts & Pricing system.
Key Responsibilities:
- Manage and address inquiries through the team's ticketing system.
- Develop and sustain an advanced understanding of IntegriChain's essential systems and services.
- Ensure resolution or alternative solutions for complex application issues, including escalation when necessary.
- Identify and propose enhancements to processes and actively engage in their execution.
- Collaborate effectively with users and technical teams to comprehend issues, challenges, and solutions.
- Document solutions and internal processes, updating the Support Knowledge Base accordingly.
- Assist team members in resolving intricate issues through knowledge sharing and training.
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