Technical Support Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States DRUM Associates Full time

We are excited to present an opportunity for a Technical Support Specialist at DRUM Associates. In this position, you will be instrumental in addressing and resolving the technical challenges encountered by our corporate staff and clients. Our committed team is dedicated to providing support across a variety of end-user devices, ensuring a smooth technological experience for everyone involved.

Position: Technical Support Specialist

Company: DRUM Associates

Key Responsibilities:

  • Engage with staff to diagnose and resolve technical issues efficiently
  • Set up, configure, and sustain hardware and software solutions
  • Provide training and support on technical products and software applications
  • Maintain comprehensive records of all technical support inquiries and their resolutions
  • Keep abreast of new technologies to enhance our technical landscape
  • Oversee daily support operations along with strategic initiatives

Qualifications:

  • At least 2 years of experience in IT Help Desk and Customer Service
  • Familiarity with ServiceNow, Microsoft Suite, and other relevant tools
  • Experience in supporting internal, external, and remote users
  • Ability to manage high volumes of support requests and communicate effectively
  • Excellent interpersonal and communication skills
  • A positive attitude and a collaborative mindset

If you have a passion for technology and thrive in a dynamic environment, we invite you to consider this rewarding opportunity. Join us in providing exceptional technical support and fostering innovation within our organization.



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