Technical Support Specialist

1 week ago


Philadelphia Pennsylvania, United States Two95 International Inc. Full time

Job Summary:

We are seeking a highly skilled Technical Support Analyst to join our team at Two95 International Inc. as a Technical Support Specialist. The ideal candidate will have a strong background in server environments, local and wide area networks, and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Implement, maintain, and support server environments, local and wide area networks at all locations.
  • Provide technical support for Microsoft Windows, computer hardware, Microsoft Office, and computer Windows and Wi-Fi networking.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
  • Develop and maintain knowledge of personal computer hardware and software, as well as emerging technologies.
  • Provide excellent customer service skills, able to deal with people in pressure situations.
  • Work closely with the IT team to ensure seamless integration of new technologies and systems.

Requirements:

  • Four-year college degree in Computer Science, Information Systems, or related field (two-year degree or technical certificate and relevant work experience may substitute for four-year degree).
  • Minimum 3 years' direct hands-on experience with Microsoft Windows support, computer hardware support, Microsoft Office support, and computer Windows and Wi-Fi networking support.
  • Knowledge about Active Directory and VOIP.
  • Minimum 2 years' support experience with cellular phones and tablets.
  • Excellent customer service skills; able to deal with people in pressure situations.
  • Personal integrity and strong work ethic.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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