Technical Support Specialist
1 week ago
Job Summary:
We are seeking a highly skilled Technical Support Analyst to join our team at Two95 International Inc. as a Technical Support Specialist. The ideal candidate will have a strong background in server environments, local and wide area networks, and a passion for delivering exceptional customer service.
Key Responsibilities:
- Implement, maintain, and support server environments, local and wide area networks at all locations.
- Provide technical support for Microsoft Windows, computer hardware, Microsoft Office, and computer Windows and Wi-Fi networking.
- Collaborate with cross-functional teams to resolve technical issues and improve overall system performance.
- Develop and maintain knowledge of personal computer hardware and software, as well as emerging technologies.
- Provide excellent customer service skills, able to deal with people in pressure situations.
- Work closely with the IT team to ensure seamless integration of new technologies and systems.
Requirements:
- Four-year college degree in Computer Science, Information Systems, or related field (two-year degree or technical certificate and relevant work experience may substitute for four-year degree).
- Minimum 3 years' direct hands-on experience with Microsoft Windows support, computer hardware support, Microsoft Office support, and computer Windows and Wi-Fi networking support.
- Knowledge about Active Directory and VOIP.
- Minimum 2 years' support experience with cellular phones and tablets.
- Excellent customer service skills; able to deal with people in pressure situations.
- Personal integrity and strong work ethic.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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