Technical Support Specialist
2 weeks ago
Join a leading managed service provider as a Technical Support Specialist. In this essential position, you will play a crucial role in client assistance, supporting small to mid-sized enterprises across diverse sectors such as finance, education, healthcare, non-profit, and technology. Your responsibilities will encompass both remote and on-site support, including tasks like Active Directory management, group policy execution, system/server administration, Office 365 assistance, PC configuration, network diagnostics, and user support.
This role presents remarkable opportunities for professional growth, with the potential to advance into engineering positions. You will work alongside seasoned engineers on engaging projects, including migrations, implementations, and infrastructure enhancements. While the majority of the work is remote, occasional travel to client locations may be required.
Required Skills & Experience:
- Experience in managed services or value-added reseller (VAR) environments
- 3+ years in a comparable role
- Expertise in networking and troubleshooting
- Strong background in Windows server and desktop support
- Familiarity with M365 technologies
- Experience with Active Directory/group policy and excellent communication/customer service skills
- Prior experience in client-facing roles
- Certifications in security, Microsoft, or Cisco
- Knowledge of firewalls (Meraki, Fortinet, SonicWall)
- 60% Windows OS and Server Support
- 40% Network Troubleshooting
- Daily activities will involve 80% hands-on work and 20% collaboration with the team
Specialization: Technical Support
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