Technical Operations Support Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States IntegriChain Full time
Job Overview

Company Overview:
IntegriChain serves as the foundational data and application provider for market access teams within Life Sciences manufacturers. Our solutions empower over 250 manufacturers through the ICyte Platform, facilitating efficient management of commercial and government payer contracts, patient services, and distribution channels. The ICyte Platform uniquely integrates financial, operational, and commercial data necessary for supporting therapy access in the evolving landscape of specialty and precision medicine. By leveraging ICyte, Life Sciences innovators can transform their market access operations, allowing them to concentrate on data-driven decision-making and strategic problem-solving.

Position Details:

  • Department: SaaS & BPaaS - Technical Operations
  • Location: Remote
  • Reporting To: Production Support Lead/Manager, Technical Operations
  • Direct Reports: None

Role Objective:
The primary goal of this position is to deliver Technical Support for IntegriChain's Contracts & Pricing system.

Key Responsibilities:

  • Manage and resolve issues through the team's ticketing system.
  • Develop and maintain an in-depth understanding of IntegriChain's core systems and services.
  • Ensure timely resolution or workaround for complex application issues, escalating as necessary.
  • Identify and implement process improvement opportunities.
  • Collaborate effectively with users and technical teams to address issues and devise solutions.
  • Document resolutions and internal procedures, updating the Support Knowledge Base accordingly.
  • Assist team members in resolving complex issues through training and knowledge sharing.

Qualifications:

  • Strong analytical skills with a focus on problem-solving, attention to detail, and teamwork.
  • Demonstrated ability to learn new tools or programming languages effectively.
  • Exceptional written and verbal communication skills.

Required Experience:

  • Bachelor's degree with a minimum of 5 years in application support or data analysis.
  • Proficient in database management and SQL (Oracle and Postgres preferred).
  • Strong skills in Excel.
  • Experience with one or more programming or scripting languages.

What We Offer:

  • A mission-driven environment focused on improving patient outcomes.
  • Comprehensive medical benefits along with non-medical perks such as Flexible Paid Time Off (PTO), a 401(k) Plan with Company Match, Parental Leave, Mental Health HRA, and more.
  • Extensive Learning & Development opportunities, including access to over 700 development courses at no cost to employees.

IntegriChain is dedicated to fostering an inclusive workplace and is an equal opportunity employer, ensuring equal treatment and opportunity in all recruitment and employment practices.



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