Technical Operations Support Specialist

2 weeks ago


Philadelphia, Pennsylvania, United States IntegriChain Full time
Job Overview

Company Overview:
IntegriChain serves as the foundational data and application platform for market access teams within Life Sciences organizations. Our solutions empower over 250 manufacturers to streamline their commercial and government payer contracting, patient services, and distribution networks through our innovative ICyte Platform. This platform integrates essential financial, operational, and commercial data to enhance therapy access in the evolving landscape of specialty and precision medicine.

Position Summary:
This role is centered on delivering technical support for IntegriChain's Contracts & Pricing system.

Key Responsibilities:

  • Manage and resolve issues through the team's ticketing system.
  • Develop and maintain comprehensive knowledge of IntegriChain's core systems and services.
  • Ensure effective resolution or workaround for complex application issues, escalating as necessary.
  • Identify and implement process improvement opportunities.
  • Collaborate with users and technical teams to diagnose issues and propose solutions.
  • Document resolutions and update the Support Knowledge Base.
  • Assist team members in resolving complex issues through training and knowledge sharing.

Qualifications:

  • Strong analytical skills with a focus on problem-solving, attention to detail, and teamwork.
  • Demonstrated ability to learn new tools or programming languages effectively.
  • Excellent written and verbal communication skills.

Requirements:

  • Bachelor's degree with 5+ years of experience in application support or data analysis.
  • Proficient in database management and SQL (preferably Oracle and Postgres).
  • Strong skills in Excel.
  • Experience with one or more programming or scripting languages.

What We Offer:
IntegriChain is dedicated to improving patient outcomes and offers a range of benefits including comprehensive medical coverage, flexible paid time off, a 401(k) plan with company matching, parental leave, mental health resources, and opportunities for professional development through over 700 free courses.

Equal Opportunity Commitment:
IntegriChain is an equal opportunity employer, committed to fostering an inclusive environment free from discrimination and harassment.



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