Technical Support Specialist

5 days ago


Pittsburgh Pennsylvania, United States SSI People Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our dynamic team at SSI People. As a key player in our organization, you will be responsible for providing operational support for over 200 applications in the realm of Asset and Capital Finance Risk.

Key Responsibilities
  • Lead multi-functional teams during customer service disruptions, configuration management, new feature deployment, and new product implementations.
  • Perform code upgrades independently.
  • Master multiple subject matter areas of responsibilities.
  • Identify and document best practices within their subject matter areas of expertise.
  • Suggest continuous process improvements.
  • Maintain and document Standard Operating Procedures.
Required Skills
  • Advanced troubleshooting in a mission-critical production environment.
  • IT Customer Service/Problem Management Resolution experience.
  • Experience analyzing code written in JAVA, J2EE, Spring Boot, and Angular.
  • Experience with monitoring tools such as Dynatrace, Big Panda.
  • Ability to write complex queries using ORACLE PL/SQL.
  • Strong understanding of risk controls and compliance standards.
Education and Experience
  • Bachelor's degree in a technical field such as computer science, computer engineering, or related field, or equivalent work experience.
  • 6-8 years of relevant experience required.


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