Contact Center Professional

1 day ago


Wichita, Kansas, United States Mass Markets Full time

At Mass Markets, you'll excel as a Contact Center Representative by handling inbound and outbound contacts in a professional manner. A key aspect of this role is ensuring first call resolution through problem-solving and effective call handling.

We're looking for individuals who can research systems to find missing information and coordinate with other departments to resolve issues when needed. Documentation and processing customer claims in appropriate systems are also crucial aspects of this position.

Your primary goal will be to lead fact-finding discussions to determine the best options for customers, showcasing your excellent communication and interpersonal skills. With an estimated salary range of $35,000-$45,000 per year, you'll have the opportunity to grow and develop in a dynamic environment.

This is a fantastic opportunity to build a rewarding career in customer service and make a real difference in the lives of our customers.



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