Claims Processing Manager

4 days ago

Saint Paul, Minnesota, United States FreezPak Logistics Full time
About FreezPak Logistics

We are a leading full-service cold and dry warehousing and logistics company in the United States, renowned for our family business ethos and commitment to personalized and professional service. With over half a century of experience, we have earned the trust of our customers and team members alike. Our strategic expansion into asset-light 3PL division in the Twin Cities reflects our dedication to innovation and growth, enabling us to better serve our clients and contribute to the logistics landscape in this dynamic region.

Our Mission

We strive to create an environment where trust and collaboration thrive, fostering an environment of stability and unparalleled growth potential for our team members. Our unique approach to the industry ensures that each team member contributes to our collective success.

Job Summary

We are seeking a skilled Claims Processing Manager to join our team at FreezPak Logistics. As a key member of our logistics team, you will play a pivotal role in managing the freight claims process, ensuring effective communication, and driving resolutions. Your responsibilities will encompass the entire claims/OS&D lifecycle, from initiation to settlement, with a strong emphasis on customer service and stakeholder relationship management.

Key Responsibilities
  • Manage the freight claims process, ensuring timely and effective resolution of claims.
  • Develop and maintain strong relationships with customers, stakeholders, and claimants.
  • Conduct thorough investigations and analysis of claims, identifying root causes and developing strategies for resolution.
  • Negotiate claims with represented and non-represented claimants, utilizing strong negotiation skills and analytical thinking.
  • Collaborate with internal teams to ensure seamless communication and resolution of claims.
  • Stay up-to-date with industry regulations, policies, and procedures, ensuring compliance and adherence to best practices.
Requirements
  • Minimum 5 years of experience in claims and insurance processing of cargo issues.
  • Strong knowledge of cargo insurance policies, procedures, and regulations.
  • Experience handling total loss cargo damage claims.
  • Good negotiation skills and ability to work under pressure.
  • Ability to think outside the box and develop creative solutions to complex claims issues.
Benefits
  • 401(k) plan with company matching.
  • Dental, health, and vision insurance.
  • PTO and paid time off.
  • Equal Opportunity Employer: We are committed to diversity and inclusion, and welcome applications from qualified candidates of all backgrounds.

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