Service Desk Specialist II

2 days ago


Arlington, Virginia, United States ISHPI Information Technology Full time
Job Summary:

We are seeking a highly skilled Service Desk Specialist II to join our team at ISHPI Information Technologies, Inc. As a key member of our group, you will work collaboratively with customers, team members, and subject matter experts to design and deliver innovative business solutions using emerging technologies.

Key Responsibilities:

• Provide technical assistance and support to end users for hardware, software, and systems through phone, email, or chat.
• Resolve computer software and hardware problems of users, and act as a contact for users having problems using computer software, hardware, and operating systems.
• Act as the escalation path to resolve moderate to highly complex technical issues.
• Provide support for call overflow during peak time or reduced staff during off-peak hours.

Requirements:

• Accredited Bachelor's degree with four (4) years of progressive experience demonstrating the required proficiency.
• IAT Level II certification (CompTIA Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, or SSCP).
• U.S. Citizenship and an active security clearance.

What We Offer:

We are an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.

Expression of Interest:

By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.

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