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Help Desk Specialist

2 months ago


Arlington, Virginia, United States Zachary Piper Full time

Zachary Piper Solutions is seeking a qualified Help Desk Specialist to support a federal program.

Requirements:

  • Maintain Government mobile phone administration
  • Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral)
  • Perform in-person customer service and technical support to a large end-user community

Qualifications:

  • Active SECRET Clearance
  • 5+ years of IT support, help desk experience
  • Bachelor's degree in Computer Science, Information Technology, or a related field

Benefits:

  • Salary: $60-68,000/year *flexible based on experience*
  • Full Benefits Package: (medical, dental, vision, 401K, PTO, paid holidays)