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Service Desk Specialist III
2 months ago
At ISHPI Information Technologies, Inc., we are passionate about delivering innovative business solutions using emerging technologies. As a Service Desk Specialist III, you will be part of a team that designs and implements practical solutions to real-world problems for major government and business organizations.
Responsibilities:- Provide technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat.
- Resolve computer software and hardware problems of users, and act as a contact for users having problems using computer software, hardware, and operating systems.
- Act as the escalation path to resolve moderate to highly complex technical issues.
- Provide support for call overflow during peak time or reduced staff during off-peak hours.
- Accredited Bachelor's degree with Six (6) years of progressive experience demonstrating the required proficiency.
- IAT Level II certification (CompTIA Security+ CE, CCNA-Security, CySA+, GICSP, GSEC, CND, or SSCP).
- Active security clearance.
ISHPI Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran.
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match.
